Security Systems and Alarm Monitoring Providers
Most people don’t realize that all security companies aren’t the same. In fact, alarm monitoring is a whole different part of a security system to protect your property. There are many people who have a home security system without monitoring. While that is better than not having any type of detection, a high quality monitored system is the only way you’ll have 24 hour protection, in reality it is 24 hour response and detection. If a response is important to you, you need a central station.
If you have a monitored alarm system and you’re not happy with your current security company you don’t have to stay with them forever. However, if you’re thinking about switching there are some basic questions you want to ask your current, as well as new security system company, before making the change.
The right questions will make sure your transition is as smooth as possible. The last thing you want to do is get stuck in a long term contract with another alarm company you aren’t happy with. Price is important but don’t forget about key features like quality and customer service.
Many people who own alarm systems, often, don’t ask the questions that can affect them financially, physically, and emotionally. Most sign a contract with their provider for 3 to 5 years. That’s a long commitment. Too often, they become dissatisfied with the service they are receiving. This happens from miscommunication or unethical sales practices.
Many time, they were under the impression that the security company was providing a different service that they signed up for when making their initial purchase.
It’s common for client’s to tell us that there old security company didn’t even tell them they were under a contract, just to find out they signed up for the maximum 5 years without knowing. If that’s your current situation and you’re wondering how to switch to a more service-oriented security company, we’re here to help. Changing your monitoring provider to All About Security, or another alarm company of your choice, is not that difficult when you’re dealing with the right provider and asking the right questions.
Here are some basic things you’ll want to know when switching monitoring companies:
1. Ask the Right Questions About Alarm System Monitoring
When looking for a monitored security system company, you need to make a decision on which provider would work best for your family or your business. While we, of course, hope you will choose All About Security, we know how important it is to make an educated and informed decision about your security service. Even if you decide to go with another security company, we want to make sure you get the best protection for your home and family. To make the process as easy as possible we have made an easy list for you to make the best decision on an important decision. When looking for a new monitoring company, it is always a good idea to ask these questions before making a change:
- Is your alarm providers central station UL listed?
- Does your monitoring station have any awards or types of recognition, like CLAA Five Diamond rating of excellence? (less than 5% of alarm monitoring companies have this prestigious honor, there are strict guidelines and levels of redundancy to protect what matters most.)
- What type of training, or certifications, do your operators have?
- What type of alarm verification options do you provide? (2-way voice, video verification, text message notifications)
- What monitoring options do you have? (cellular/radio, broadband/IP, telephone)
- For cellular monitoring do you work with all carriers? (ATT, Verizon, TMobile, Sprint)
- How do you respond to an alarm?
- How do you verify emergencies?
- Can you provide testimonials?
- Do your agents all go through background checks?
- Are you fully licensed as an alarm company operator by the state of Indiana?
- Will you lock out my alarm control panel if I decide to switch security system companies?
Feel free to contact us to learn more about our UL Listed Central Station and alarm system monitoring services. Read through our blog to learn more about our company and security services, browse our client testimonials, and explore our website for more information on All About Security and the services we provide.
Want to use another alarm company? No problem, you can still use our tools and guidance to make sure you’re picking the best organization to protect your home.
2. Contact Your Current Provider to Avoid Conflict
In order to change security monitoring providers, you’ll need to make sure you’re not still under contract with your current security provider.
Most companies set up their contracts to automatically renew. If your contract is just a few months away from expiring, find out what you will need to do to switch when it expires. Although rare, your contract may have a cancellation. or termination fee. This usually happens because you are still under contract, or renewed your existing systems monitoring agreement without knowing.
Most ethical security system companies wont sign you up for new service if you are still under contract but there are some companies that don’t care. You can see horror stories online when doing a quick search. The last thing you want is to be double billed for the same type of service. If you are close to expiring with your current security provider, some security companies will buy out your last few months of monitoring to help make the switch sooner without having to deal with any negative consequences. If your new alarm company agrees to do that, make sure you get it in writing so there isn’t a miscommunication.
We can guide you step-by-step through the process of changing your alarm monitoring service to All About Security.
3. Send a Certified Letter to Your Provider
As soon as you’ve decided to switch, you want to send your current monitoring company a certified letter stating that you intend to continue service on a month-to-month basis when your contract expires. Include your name, address, and account number within the letter, and state when your contract is set to expire. Most companies require a certified letter 30 to 60 days prior to canceling the contract, but don’t wait: send your letter as soon as possible. Your new provider can often help with this process.
Check with your provider to make sure you have the correct address you should send the letter to; additionally, find out if there are any other details about your account or your request that you’ll need to include. Even if your company does not require you to send your letter via certified mail, we highly recommend doing so… it’s the only way you can protect yourself and have proof that your letter was sent and received. It is better to play it on the safer side so you can avoid any hassle in the future. Again, All About Security is more than happy to help walk you through the process. Call one of our security consultant’s, at 317.559.3500.
4. Choose Your Alarm Monitoring Services With Your New Provider
Do you want to monitor your system’s activity using your Smart Phone or tablet via text, email or remote video? Would you like to set up your monitoring through your internet? Is remote access important to you?
These are just a few important factors to consider. Many families today want to use their smart phones to arm and disarm their alarm system when they aren’t home. Consider all of your options. (We’d be happy to discuss your needs and the capabilities of today’s advanced security systems.)
Work with your new monitoring provider to find out exactly what you need to know in order to switch. If you select All About Security, we’ll verify if we can use your existing equipment for monitoring with us and we’ll guide you step-by-step through the changeover process. Our trained staff will assist with any technical support inquiries you may have with your system, and we will fully test your system connections until we’re sure that communication is working exactly as it should be. We always want to make sure your transition is as smooth as possible. As should any high quality security provider.
5. Contact Your Insurance Agent
Check with your homeowner’s insurance agent about available discounts for various types of monitoring services. Does having monitored fire protection increase your savings? How about visual verification? How can you receive the maximum discount that is offered from your insurance company?
We can assist in making sure you maximize premium discounts on your insurance policy, which can often pay for some of your alarm system monitoring. Different insurance carriers offer different amounts depending on the level of security that your being monitored for. Always ask for a certificate to send to your insurance provider to receive insurance discounts. Or have them send your insurance agent whatever they will need directly.
Do you have other questions about changing your alarm system’s monitoring services? Contact us at (317) 559-3500 or use our contact form, which has more detailed questions to help with your decision, and we’ll get right back to you! We are local in Indianapolis and making sure we do our best to help our clients and community. We appreciate the opportunity to protect what matters most to you and we don’t take that responsibility lightly.
Want to see if All About Security has the right monitored security service for you? We would be happy to help. Click below or call us to compare your current service with ours. Using another provider and need help with switching your service provider? We are here to help! It doesn’t have to be a difficult process. It isn’t when you are using the right company with quality service.
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Until next time, stay safe and informed Indianapolis!
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